Technical Issues
When an installation/launch stalls, freezes or stutters, it could be related to a number of different factors.
Below you can find some troubleshooting po...
Wed, Jun 24, 2015 at 3:35 PM
A slow connection could be caused by different factors.
Below, you can find a list of common causes and related troubleshooting advice.
Router...
Wed, Jun 17, 2015 at 1:54 PM
In some cases you may need to completely uninstall and then reinstall the game client.
This action is never recommended lightly and will usually be sugge...
Wed, Jun 17, 2015 at 6:48 PM
If the game launcher doesn't patch properly, please go through the solutions below:
1. Update Windows and reinstall Internet Explorer
2. Chec...
Wed, Jun 24, 2015 at 2:29 PM
CRC errors usually appear under 3 circumstances listed below:
1. There could be a failure in your Operating System.
Please attempt to upda...
Wed, Jun 24, 2015 at 3:40 PM
File Size errors usually appear due to insufficient disk space.
When the game launcher is updating the client, you must have at least 1GB of free...
Wed, Jun 24, 2015 at 3:40 PM
Ddraw.dll errors usually appear after an unsuccessful installation of Direct X.
Reinstalling Direct X usually solves this problem.
If the error cont...
Wed, Jun 24, 2015 at 5:03 PM
Please attempt the actions listed below:
1. Check our recommended system information listed on our webpage.
2. Make sure to close other unused prog...
Wed, Jun 24, 2015 at 5:09 PM
File Corrupted errors usually appear when your computer is infected by a virus.
To solve this problem, please use an anti-virus program to clear the i...
Wed, Jun 24, 2015 at 5:25 PM